Evaluation of the Elements of Ageing-Friendly Service Level for the Smart Construction of Major Hub Airports in China
نویسندگان
چکیده
The smart construction of hub airports is generally mature, but there are differences in ageing-friendly services. Based on the DEMATEL-AHP method, this paper analyzes influencing factors and development level services four major China (Beijing Daxing International Airport, Shanghai Pudong Guangzhou Baiyun Shenzhen Baoan Airport). finds that: indicators degree full passenger service have highest influence value as active elements within indicator system, while escort special or caring counters most likely to be influenced by other elements; self-service, priority travel access, baggage check-in security system manual core that improvement at determine trend direction overall level; immigration processing hand luggage check information management mostly shown cause scope covered content has little difference, emphasis different.
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ژورنال
عنوان ژورنال: Journal of Service Science and Management
سال: 2022
ISSN: ['1940-9893', '1940-9907']
DOI: https://doi.org/10.4236/jssm.2022.153013